J3pm Privacy Policy — How We Protect Your Personal Information
This policy explains what information j3pm collects, how it is used, how it is stored, and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026
Information Collected by j3pm
J3pm collects several categories of information to ensure the platform operates securely and delivers the best experience to Malaysian users. The information collected includes:
- Account information — full name, email address, phone number, date of birth and encrypted password collected at registration;
- Device and browser information — device type, operating system, IP address, browser type and language settings, collected for security and platform improvement purposes;
- Payment information — records of MYR deposits and withdrawals (RM), payment methods used (FPX, e-wallet), and transaction status. j3pm does not store your full card number or banking credentials — this sensitive information is processed directly by licensed payment providers;
- Usage data — game records, betting history, session times and frequency, pages visited and in-platform actions;
- Cookies and tracking technologies — small files stored on your device to maintain login sessions, save preferences and improve platform performance.
How We Use Your Information
Information collected by j3pm is used for the following purposes:
- Verifying user identity and processing account registration;
- Securely processing deposits and withdrawals in MYR;
- Detecting and preventing fraud, hacking, or money laundering activities;
- Complying with applicable legal and regulatory requirements in Malaysia;
- Sending important notifications related to your account, transactions, and platform updates;
- Improving the user experience based on usage patterns and feedback;
- Providing effective customer support when you have enquiries or complaints.
J3pm does not use your personal information for third-party advertising or sell your data to any other company.
Cookies & Tracking Technologies
The j3pm platform uses cookies and similar technologies to deliver a smooth user experience. There are three types of cookies in use:
- Essential cookies — required for core platform functions such as maintaining login sessions and account security. Without these cookies, the platform cannot function properly;
- Performance cookies — collects anonymous information about how users interact with the platform to help us improve the overall experience;
- Preference cookies — stores user settings such as language preference and display options.
You can manage or disable cookies through your browser settings, though doing so may affect certain functions on the j3pm platform.
Data Storage & Security
J3pm takes user data security seriously. All personal information and financial transactions are stored on servers protected with industry-standard SSL encryption. Access to user data is strictly limited to staff who require it for legitimate operational purposes only.
User data is retained for the duration of the active account and for any period required by law after account closure. j3pm applies appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.
That said, no method of data transmission over the internet or electronic storage is completely foolproof. Users are encouraged to take personal precautions, such as using strong passwords and keeping login credentials private.
Sharing Information with Third Parties
J3pm does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances where information may be shared:
- Payment service providers — required transaction information is shared with licensed FPX providers or e-wallet operators to process deposits and withdrawals in MYR;
- Legal requirements — j3pm may disclose information when required by court order, regulatory directive, or applicable Malaysian law;
- Platform protection — information may be shared with cybersecurity providers to detect and prevent fraud or cyberattacks against the platform.
User Rights, Policy Changes & Contact Us
Your rights as a j3pm user:
- Access — you have the right to request a copy of the personal information we hold about you;
- Correction — if your information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support;
- Deletion — you may request deletion of your personal information by closing your account, subject to applicable legal retention requirements;
- Objection — you may object to the processing of your data for specific purposes by contacting our team.
Policy changes: j3pm reserves the right to update this Privacy Policy at any time. Any material changes will be communicated via in-platform notifications or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact us: If you have any questions about this privacy policy or wish to exercise your rights, please contact the j3pm support team by email at: [email protected]. You may also refer to FAQ page for further information on accounts and privacy.